Blount County E-911 is requesting proposals for a digital 911 logging recording system for our 911 and non-emergency phone calls. Proposals will be accepted until June 12, 2015 at 4:30 pm Eastern Time.
Currently we record phones as positional audio, so at a minimum the proposed system should have capability to record up to eight channels of analog until NG911 switch over is completed statewide (currently there is no firm date for NG911 switch over). When NG911 switch over occurs, the system must be NG911 ready/upgradeable. Equipment, installation, and software needed for NG911 capability should be included in the quoted price. For NG911, Blount 911 anticipates keeping five conventional 911 trunks as backup for catastrophic NG911 network failures, as recommended by the Tennessee Emergency Communications Board. For NG911, Blount 911 anticipates our center will have need to record approximately ten non-emergency lines and eight to ten NG911 channels. The proposed system needs to have capability for 100,000 hours of recording time available for instant recall on hard drive (RAID preferably), have backup archive capability (DAT tape, DVD, etc.) for call recovery in case of instant recall/hard drive storage failures, dual redundant power supplies, software for instant recall for six dispatcher positions, and software for four administrative/supervisory recall positions. All ten of those software installs must be able to all run concurrently. Price quoted should include installation fees, training sessions for five users, plus one “train the trainer” session for the training officer who will instruct the dispatch staff to use the instant recall software. Quoted price should also include 5 years total of maintenance and support (one year warranty, then four years paid).
Submit proposals to Director Jeff Caylor at email@example.com or mail to:
Attn: Jeff Caylor
PO Box 4609
Maryville, TN 37802
Here you will find useful information and facts about our Communications Center and about the 911 system.
Jeff Caylor, Director
Hours of operation:
911 Center is operational 24 hours daily.
Business Center hours:
8:00 am to 4:30pm Monday - Friday
Closed for lunch 12:00 to 1:00pm
1431 William Blount Dr.
Maryville, TN 37801
PO Box 4609
Maryville, TN 37802-4609
The 9-1-1 Emergency System plays an important difference in our community everyday. It is your first source of help in times of crisis and it can mean the difference between life and death. When used properly, 9-1-1 saves seconds and those seconds can save lives.