EMERGENCY 9-1-1
Non-Emergency (865) 983-3620
Administration (865) 981-7100
Fax (865) 981-7105

Customer Service Survey

Please answer questions using the following rating scale:
1-Unsatisfactory      2-Needs Improvement      3-Satisfactory      4-Excelent

Check as Appropriate

Question

 1 2 3 4
My call was answered in a timely manner.
I was greeted with Professionalism and Courtesy.  
The operator who assisted me was knowledgeable and provided the assistance I needed or helped me reach the person I needed.  
I was treated with respect and consideration as a valued customer.  
Any 'hold time' was courteously requested or explained.  
The operator who assisted me spoke clearly and audibly.  
The operator who assisted me determined my concern(s) and displayed empathy.  
If applicable, The operator who assisted me gave me Pre-Arrival Instructions (while awaiting medical responders).  
My overall impression of the assistance I received was favorable.  
Overall, I have confidence in this agency and feel its employees are competent and would feel comfortable requesting assistance in the future.  

Please indicate the name(s) of any staff person you would like to commend:

Comments:

As a result of your experience with us, what service-related improvements can you recommend?


 

Call Information:
Name of Caller:
Location of Call:
Date of Call:
Time of Call:
Type of Call: